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Terms of Service & Privacy Policy

Last updated: 2026-08-14

These terms govern access to and use of the QSAI platform (the “Service”), operated by QSnxt (“we”, “us”). They form an agreement between us and the organisation that subscribes to the Service (the “Customer”), together with the signed quote that sets out the Customer’s plan, users and price. By creating an account or using the Service, you accept these terms on behalf of your organisation.

1. The Service

The Service is a web-based business management platform that may include, depending on the modules enabled in the Customer’s quote: customer relationship management (CRM), project management, calendar, team communication and video calls, document cloud, notes, knowledge base, toolbox utilities, artificial-intelligence assistants, and operational or ERP modules such as inventory, delivery, human resources, payroll records, e-signature and marketing.

We improve the Service continuously. We may add, change or retire features, and we will give reasonable advance notice before removing or materially changing a feature the Customer depends on.

2. Accounts, organisations and users

Each Customer works inside its own organisation on the platform, and access is granted per user. Administrators designated by the Customer create users, assign module access and manage permissions. The Customer is responsible for the accuracy of the account information it provides, for the activity of its users, and for keeping credentials confidential. Accounts are personal — they must not be shared between individuals.

Sessions expire after a period of inactivity. We may require additional authentication measures where necessary to protect the Service.

3. Acceptable use

The Service must be used lawfully. The Customer and its users agree not to: upload content they have no right to use; attempt to access another organisation’s data; probe, scan or interfere with the security or integrity of the Service; use the Service to send unlawful, harassing or unsolicited bulk communications; reverse-engineer the platform; or resell access without a written agreement.

We may suspend access without prior notice where use threatens the security, legality or availability of the Service, and we will inform the Customer promptly when we do.

4. Quotes, fees and billing

There is no free tier and no payment is processed inside the application. Every engagement begins with a written quote that states the plan, the number of users, the enabled modules, the storage and artificial-intelligence allowances, and the price. Subscription fees are stated in Canadian dollars, are charged per user per month unless the quote says otherwise, and are exclusive of applicable federal and provincial taxes.

Invoices are issued according to the schedule in the quote and are payable on the terms it sets. Adding users, storage, modules or custom development changes the quote and is agreed in writing before it takes effect. Either party may decline to renew a subscription term by giving the notice stated in the quote; fees already paid for a term in progress are not refundable except where the law requires it.

5. Customer data and ownership

The Customer owns the data it and its users put into the Service, including client records, projects, documents, messages and files (“Customer Data”). We claim no ownership of it. We process Customer Data only to provide, secure and support the Service, and on the Customer’s instructions.

We do not sell Customer Data, and we do not use it for advertising. Aggregated, de-identified technical metrics that cannot identify the Customer or any individual may be used to monitor and improve the platform.

The Customer may request an export of its data at any time during the subscription. On termination, we make the data available for export for a reasonable period and then delete it from active systems, with backups expiring on their normal cycle.

6. Privacy — what we collect and why

We collect only what the Service needs to function:

  • Account information: name, work email, organisation, language and theme preferences, profile picture, and role or permission assignments.
  • Content you create: records, documents, messages, notes, calendar entries and files you choose to store in the Service.
  • Technical data: authentication events, IP address, browser type, and application logs used for security, troubleshooting and abuse prevention.
  • Usage measurement: module activity and artificial-intelligence consumption per organisation, used for support, capacity planning and billing accuracy.
  • Enquiries: the name, email and message you send through the contact form on this website, kept to answer you and to follow up commercially.

Where a module handles sensitive personal information — for example human-resources records, payroll data or signed contracts — that information is encrypted at rest and access is limited to the users the Customer authorises.

We keep personal information only as long as it is needed for the purposes above or as required by law, and we act as a service provider (processor) with respect to the personal information the Customer places in the Service.

7. Artificial intelligence features

Assistants and generative features operate on the content the Customer explicitly makes available to them, and cite the sources they used where the feature supports it. Customer Data is not used to train publicly available models. Prompts governing these features can be reviewed and edited by the Customer’s administrators, and consumption is metered per organisation so it stays visible.

Generated output can be inaccurate or incomplete. It is a draft for a human to review, not professional, legal, financial or medical advice, and the Customer remains responsible for what it does with it.

8. Hosting, subprocessors and security

The Service and its data are hosted in Canada. We use a limited number of subprocessors to operate the platform — infrastructure and object storage providers, transactional email delivery, and artificial-intelligence model providers for the features that require them. Each is bound by confidentiality and data-protection obligations, and we provide the current list on request.

We protect the Service with encryption in transit, encryption at rest for sensitive fields, per-organisation data isolation, role-based access control, hardened session cookies, audited administrative access and regular backups. No system is absolutely secure, but we will notify the Customer without undue delay if a breach affecting its data occurs, and cooperate with the notifications the law requires.

9. Your privacy rights

Under Canadian federal privacy law (PIPEDA) and Québec’s Law 25, individuals may request access to the personal information we hold about them, ask that it be corrected, ask that it be deleted or that its communication be restricted, request it in a portable format, and withdraw a consent previously given. Where the information was placed in the Service by an employer or client organisation, we refer the request to that organisation and assist it in responding.

To exercise a right, or to reach the person accountable for privacy at QSnxt, write to contact@qsai.app. We respond within the timelines set by applicable law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or, in Québec, the Commission d’accès à l’information.

10. Cookies

We use only the cookies the platform needs: a session cookie to keep you signed in, and preference cookies that remember your language and theme. We do not use advertising cookies and we do not track visitors across other websites. Blocking the session cookie prevents signing in.

11. Availability and support

We aim to keep the Service available at all times and perform maintenance outside business hours where practical, announcing planned interruptions in advance. Support is included in every subscription and is provided in English and French; response targets, dedicated contacts and any service-level commitments are those stated in the Customer’s quote.

12. Suspension and termination

Either party may terminate for material breach that is not remedied within thirty (30) days of written notice. We may suspend access for non-payment after notice, or immediately where required to protect the Service or comply with the law. On termination, the Customer’s right to use the Service ends and the export period described in section 5 begins.

13. Warranties and liability

We provide the Service with reasonable skill and care and warrant that it will perform substantially as described in the quote and documentation. Apart from that, and to the extent permitted by law, the Service is provided without other warranties. Neither party is liable for indirect, incidental or consequential damages, or for lost profits or lost data that could have been avoided by the Customer’s own retention practices. Our total liability arising out of the agreement is limited to the fees paid by the Customer for the twelve (12) months preceding the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

14. Changes to these terms

We may update these terms as the Service and the law evolve. The date at the top of this page always reflects the current version, and we will notify the Customer of material changes by email or in the application at least thirty (30) days before they take effect. Continuing to use the Service after that date constitutes acceptance; if the Customer does not accept a material change, it may terminate before the change applies.

15. Governing law

These terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein, and the courts of the judicial district of Québec have exclusive jurisdiction, without prejudice to any consumer-protection rights that cannot be waived.

16. Contact

QSnxt, Canada — questions about these terms, about privacy, or about a quote: contact@qsai.app.